gob55 Privacy Policy

This Privacy Policy ("Policy") explains how gob55 ("we", "us", "our", "the Platform") collects, uses, stores, discloses, and protects personal data in connection with your use of the gob55 website at gob55.co and all associated services. By registering an account or otherwise using the gob55 platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

1. Introduction

1.1  gob55 is committed to safeguarding the privacy and personal data of every player who uses our platform. This Policy applies to all personal data collected through the gob55 website, mobile browser interface, live chat system, email correspondence, and any other channel through which you interact with us.

1.2  This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which form part of the agreement between you and gob55. In the event of any conflict between this Policy and those documents on a data privacy matter, this Policy shall prevail.

1.3  We are a data controller in respect of the personal data you provide to us. We may also act as a data processor in respect of certain categories of data processed on behalf of our licensed game providers and payment partners, in which case those third parties' privacy terms will also apply.

2. Data We Collect

2.1  Registration and Account Data. When you open a gob55 account, we collect the information you provide during the registration process, which may include: full legal name, date of birth, residential address, email address, and phone number. This information is required to create and maintain your account and to fulfil our legal obligations under applicable anti-money laundering and know-your-customer ("KYC") regulations.

2.2  Identity Verification Data. To comply with our licensing obligations and to verify that you meet the minimum age requirement of 21 years, we may collect copies of government-issued identification documents (such as a Malaysian identity card or passport) and proof of address documents. These documents are processed and stored securely in accordance with Section 9 of this Policy.

2.3  Financial Data. We collect information about your deposits, withdrawals, and transaction history on the gob55 platform. Where you use payment methods such as Touch 'n Go eWallet, Boost, Maybank, CIMB, or Public Bank, we receive confirmation and reference data from those payment processors. We do not store full bank account numbers or e-wallet credentials on our servers.

2.4  Usage and Gaming Data. We collect data about how you interact with the gob55 platform, including: pages visited, games played, bets placed, session duration, device type, browser type, operating system, and IP address. This data is used for platform improvement, fraud prevention, and responsible gaming monitoring purposes.

2.5  Communications Data. When you contact gob55 via live chat, email, or any other support channel, we retain records of those communications for quality assurance, dispute resolution, and compliance purposes.

2.6  Marketing Preferences. If you opt in to receive promotional communications from gob55, we record your consent and preferences so that we send you only the communications you have agreed to receive.

3. How We Use Your Data

3.1  gob55 uses your personal data for the following purposes:

• Account management: Creating, maintaining, and securing your gob55 account, including processing your gob55 login sessions and facilitating password resets;
• Service delivery: Processing deposits and withdrawals in Malaysian Ringgit, settling bets and game outcomes, and providing customer support;
• Legal compliance: Meeting our obligations under applicable anti-money laundering, counter-terrorist financing, and gaming licensing regulations, including conducting KYC verification and filing mandatory reports;
• Fraud and security: Detecting, investigating, and preventing fraudulent transactions, account takeovers, and other prohibited conduct as described in our Terms & Conditions;
• Responsible gaming: Monitoring your gaming activity to identify patterns that may indicate problem gambling, and administering player protection tools including deposit limits, session timers, and self-exclusion;
• Platform improvement: Analysing aggregated and anonymised usage data to improve the features, performance, and user experience of the gob55 platform;
• Marketing: Sending you promotional offers, bonus notifications, and platform updates where you have provided your consent to receive such communications.

4. Legal Basis for Processing

4.1  gob55 processes your personal data on the following legal bases:

• Contract performance: Processing that is necessary to provide the services you have requested under our Terms & Conditions, including account management and transaction processing;
• Legal obligation: Processing required to comply with applicable laws and regulations, including KYC, AML, and gaming licensing requirements;
• Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where our legitimate interests are not overridden by your privacy rights;
• Consent: Processing for direct marketing purposes, where you have given us explicit consent. You may withdraw this consent at any time by contacting our support team or updating your account preferences.

5. Data Sharing

5.1  gob55 does not sell, rent, or trade your personal data to third parties for commercial purposes. We share your data only in the following circumstances:

• Service providers: We engage third-party vendors to provide services such as payment processing, identity verification, fraud detection, and live chat infrastructure. These vendors are contractually bound to process your data only on our instructions and in accordance with this Policy;
• Licensed game providers: When you play games hosted by third-party providers on the gob55 platform, those providers may process certain usage data as part of the game delivery service;
• Regulatory and law enforcement authorities: We will disclose your personal data where we are required to do so by law, court order, or competent regulatory authority, including our international gaming licensing authority;
• Business transfers: In the event that gob55 undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the relevant successor entity, subject to the same privacy protections as set out in this Policy.

5.2  All third-party service providers engaged by gob55 are subject to appropriate data processing agreements. We conduct due diligence on our vendors to ensure that they maintain data security standards consistent with our own obligations.

6. Cookies and Tracking Technologies

6.1  gob55 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device that allow us to recognise you across sessions, maintain your logged-in state, remember your preferences, and analyse usage patterns.

6.2  We use the following categories of cookies:

• Strictly necessary cookies: Required for the platform to function, including session management and security tokens. These cannot be disabled;
• Performance cookies: Used to collect anonymous information about how visitors use gob55, which pages are visited most frequently, and whether any error messages are encountered;
• Functionality cookies: Allow gob55 to remember your preferences such as language settings and display options;
• Analytics cookies: Used to understand aggregate user behaviour and improve the platform experience.

6.3  You can control cookies through your browser settings. Disabling certain categories of cookies may affect the functionality of the gob55 platform, including your ability to maintain a logged-in session.

7. Data Retention

7.1  gob55 retains your personal data for as long as your account remains active and for a period thereafter as required by our legal and regulatory obligations. In most cases, this means we retain account and transaction records for a minimum of five years following the closure of your account, in compliance with anti-money laundering record-keeping requirements.

7.2  Where data is no longer required for any legal or legitimate business purpose, we securely delete or anonymise it so that it can no longer be linked to you as an individual.

8. Your Rights

8.1  Subject to applicable law, you have the following rights in respect of your personal data held by gob55:

• Right of access: You may request a copy of the personal data we hold about you;
• Right to rectification: You may request that we correct any inaccurate or incomplete personal data;
• Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our overriding legal obligations;
• Right to restriction: You may request that we restrict processing of your data in certain circumstances;
• Right to data portability: Where processing is based on your consent or contract performance, you may request your data in a structured, commonly used, machine-readable format;
• Right to object: You may object to processing carried out on the basis of legitimate interests or for direct marketing purposes;
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

8.2  To exercise any of these rights, please contact the gob55 support team. We will respond to verified requests within 30 days, or within the timeframe required by applicable law.

9. Data Security

9.1  gob55 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include 256-bit SSL/TLS encryption for all data transmitted between your device and our servers, encrypted storage of sensitive account data, strict access controls limiting data access to authorised personnel on a need-to-know basis, regular security assessments and penetration testing, and documented incident response procedures.

9.2  In the event of a data breach that is likely to result in a risk to your rights and freedoms, gob55 will notify you and the relevant regulatory authority as required by applicable law, without undue delay.

10. Children's Privacy

10.1  The gob55 platform is strictly intended for persons aged 21 years and above. We do not knowingly collect personal data from persons under the minimum age. If we become aware that we have inadvertently collected data from an underage individual, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on gob55, please notify us immediately via our support team.

11. International Data Transfers

11.1  gob55 operates infrastructure that may involve the transfer of personal data to servers or service providers located outside Malaysia. Where such transfers occur, we ensure that appropriate safeguards are in place — including contractual protections equivalent to those applicable in Malaysia — to protect your data to the same standard as described in this Policy.

12. Changes to This Policy

12.1  gob55 may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or platform features. Material changes will be communicated to registered Players via email or a prominent notice on the gob55 platform. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of gob55 following the effective date of any changes constitutes acceptance of the revised Policy.

13. Contact Us

13.1  If you have any questions, concerns, or requests regarding this Privacy Policy or the manner in which gob55 processes your personal data, please contact our support team via 24/7 live chat through your account dashboard, or by email at [email protected]. We will endeavour to acknowledge your enquiry within one business day and resolve it promptly.